Lightspun co-founders Shaju Puthussery and Deepak Ramaswamy joined Dr. Mark Costes on The Dentalpreneur Podcast to talk about the part of running a practice nobody wants to deal with: the outdated technology running dental insurance.The conversation goes straight at the unglamorous stuff. Credentialing delays that freeze a new associate's billing for 90 to 120 days. Claims still filed on paper. Fragmented payer workflows that leave admin staff on hold instead of with patients.
What the episode covers:
- The real cost of credentialing. Why a three to four month wait for a new associate isn't just an HR headache, it's lost revenue most practices have learned to absorb.
- What Shaju and Deepak saw at Overjet. The problem inside dental insurance that made them leave to build Lightspun, and why fixing the plumbing matters more than building another diagnostic tool.
- Why the ADA and CAQH partnerships matter. How standardizing provider data is the first step toward an admin layer that actually works for practices and insurance companies.
- What automation does and doesn't change. Where AI belongs in claims and credentialing, and where you still want a human in the loop.
Listen here: Episode #2524: Why Credentialing Is Costing Your Practice More Than You Think
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