24.07.2025

From Inside the System: Why I Built LightSpun

After years in insurance, Deepak saw how outdated tech was hurting patients. In this post, he shares why he left to build LightSpun—and why the system needs to change now

Did you know that a staggering 70% of dental insurance claims are still processed on paper and fax machines?

After spending years immersed in the insurance industry, I saw firsthand the cost of clinging to outdated technology. It’s not just patients who suffer through slow responses and lost paperwork—organizations are burdened with inflated operating costs and countless inefficiencies.

There’s a critical need for the industry to embrace modern solutions, streamline workflows, and put patient experience (and operational sanity) first. The future shouldn’t rely on fax machines. It’s time for a change.

This isn't just an inefficiency; it's a barrier to health. That’s why my co-founder Shaju and I built Lightspun

We’re using AI to eliminate the delays and waste that plague this system. Our goal is simple: ensure that getting dental care is never held up by a piece of paper again. For the 200 million Americans relying on these benefits, the time for change is now.

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See how we’re fixing it

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Why we started LightSpun?

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