In a recent Insurance CIO Outlook article, Rex outlines the urgent need for artificial intelligence in dental insurance. The piece makes a compelling case: dental payers who fail to modernize risk falling behind as costs rise, member expectations shift, and fraud becomes more sophisticated.
Key takeaways:
- Claims processing is outdated. Many carriers still rely on manual, rules-based systems that are slow, inconsistent, and prone to errors.
- AI can improve accuracy and efficiency. From real-time adjudication to fraud detection, AI can help streamline operations and deliver faster, fairer outcomes.
- Member experience is on the line. Consumers expect seamless, digital-first interactions. AI enables better communication, personalized care, and faster resolutions.
- The industry is lagging. Medical payers have already made the shift to AI-powered workflows. Dental needs to catch up or risk disruption.
As Rex notes, "The future of dental insurance will be shaped by those who embrace intelligent automation." At LightSpun, we couldn’t agree more — and we’re building the infrastructure to power that future.
Here is the link to the article for further read.
