Contact Center Automation
Cut support costs and boost satisfaction with self-service portals and chat and voice agents for members, providers and groups. Integrate with your existing IVR system keeping implementation costs low.
Turn Your Call Center Into a Strategic Asset
Our AI agents, powered by domain specific LLMs, integrate with your claim systems and respond in real-time to call center agents, members and providers to help improve member and provider satisfaction.
Agent Assist
Call center associates or business administrative users can interact with AI agents to get real-time information of members, providers, groups, sales & brokers to answer complex questions.
Virtual Agents
LightSpun's virtual Voice and Chat agents that are built on strong domain specific data models and agentic AI can interact with members, providers and groups to respond to routine inquiries on membership, plan benefit details and claim status freeing up human agents to focus on the most complex inquiries.
Sentiment Analysis
Analyze customer and associate sentiment, anticipate member, employer group needs, behavior and trends in real time for personalized recommendations as well as associate training.
“Using LightSpun’s Contact Center module, we expect to save $2M annually in call center operations, achieving a 64% cost savings.”
Seamless Implementation
Step One
Integrate with your existing IVR.
Step Two
Secure, template-driven migration of historical data and documents
Step Three
Configure voice and chat agents and agent assist based on analysis of the calls and chats.
Step Four
Perform extensive testing to ensure business needs are met. Train and support customer service associates.
Step Five
Deploy into production and monitor for performance.
Unlock your organization's full potential
Partner with Lightspun to make transformational changes to your organization. Our unified platform helps our customers achieve lasting results through intelligent automation, reduced processing time, and enhanced provider network management.