The Field Service Customer Experience
  • Allen Shock
2 episodes
The field service customer experience!

Episodes

Improving Net Loyalty Score (NLS)
2021 Jun 0111m 18s
This episode explores some key steps for improving NLS. Real situation examples are discussed to provide context for improvement.
Field Service Customer Experience
2020 Sep 107m 20s
Moments that matter! How should field techs talk to customers and behave during the field service experience?
More episodes may be available on the podcast’s website.