Sorted Retail Sessions
  • Sorted Group
6 episodes
Sorted Group chats to retail experts about their world - from warehouse and logistics, to customer experience, to strategy and trends... and everything in between.


A session with Jonathan Simons, UK Sales and Client Services Director at Landmark Global
2021 Mar 3122m 56s
For more than a decade, Landmark Global has helped customers expand with full service, end-to-end delivery and logistics solutions. Shipping all over the world, the company has found unexpected challenges and solutions in the last 12 months - including...
A session with CEO of retailTRUST, Chris Brook-Carter
2021 Mar 1022m 35s
In February, we chatted to Chris Brook-Carter – long-serving industry expert, ex-Managing Director and Editor in Chief at Retail Week and now CEO of retailTRUST.Covering retail acquisitions and what they mean for the high street, transformation...
A session with author, research director and consultant, Miya Knights
2021 Jan 2837m 56s
Miya shares examples of emerging retail innovation – both in store and online. Revealing which retail sector is acting as a slow ‘super tanker’ and discussing what retailers desperately need to know about the new meaning of omnichannel.
A session with Head of Commercial Projects at Retail Week Ascential, James Knowles
2020 Dec 1521m 17s
For our last podcast of the year, we revisit our September catch-up with James from Retail Week. With a unique insight into the retail market, we discuss the change in customer loyalty, predictions for the new year and name some of the retailers who...
A session with Group Head of Customer at musicMagpie, Jonathan Beirne
2020 Dec 0814m 29s
Recorded in September 2020, we caught up with Jonathan to get his thoughts on how customer service offering has needed to adapt during the pandemic. Chatting to Andy Hill, our Sales Director, Beirne talks about enquiry volume fluctuations, as well as...
A session with Operations Director from Party Delights, Julia Dietz
2020 Nov 2018m 36s
Pandemic, peak and 2021 retail predictions. In this interview, Andy Hill (Sorted) has an honest chat with Julia about the state of CX, including: The people power behind moving all Party Delights European distribution into a German hub in a matter of...