Customer Success & SaaS
2020 Aug 0736m 21s
The future of software is SaaS. The foundation of a successful SaaS is strong Customer Success. Customer Success requires process, analytics, and scalability. That is the science. The engagement, person-to-person or via automated personalization, is the art. With these words, Josh Rosenthal share his experience and vision on role of Customer in a contexte of SaaS.