NWFA Real Answers
  • National Wood Flooring Association
46 episodes
The NWFA's "Real Answers" podcast series features NWFA President & CEO, Michael Martin and Chris Zizza, founder of C&R Flooring, Inc., and past Chairman of the Board of the NWFA.

Episodes

Keeping it Cool & Managing Customer Satisfaction
2020 Sep 2215m 30s
Michael Martin and Chris Zizza discuss how controlling your emotions when dealing with difficult customers/situations is a critical component of running a successful business.
Money, Money, Money & Sustainable Growth and Reaching your Goals
2020 Sep 0822m 43s
Michael Martin and Chris Zizza discuss "Money, Money, Money," how big is "big enough," what it means to have sustainable growth, and how to best reach your financial goals.
Networking and Getting Involved in Your Community
2020 Aug 2518m 49s
Michael Martin and Chris Zizza discuss ideas on how to network to grow your hardwood flooring business, and how participating in charity work can be rewarding in many different ways.
Employee Retention and Work/Life Balance
2020 Aug 1129m 5s
Michael and Chris discuss employee retention, subcontracting, lessons on leadership, team building, and maintaining a healthy work/life balance.
The Importance of Organization
2020 Jul 2712m 28s
Michael Martin and Chris Zizza discuss the importance of getting organized weekly and monthly and making sure you are not letting fear guide your business decisions. This episode of the NWFA Real Answers podcast is sponsored by DOW DIAMONDLOCK™ Flooring...
Back to Basics and Business Fundamentals
2020 Jul 1724m 5s
Michael and Chris give a brief Coronavirus update and discuss getting back to basics and the fundamentals of running a successful business.
Survival Instincts and Thriving in Turbulent Times
2020 Jun 2328m 27s
Michael and Chris discuss surviving turbulent times, markup versus margins, and the vital importance of keeping up with current trends.
Update for Week of June 8th
2020 Jun 0911m 39s
Michael and Chris discuss the PPP Flexibility Act, best practices for your hardwood flooring business, and more.This episode is brought to you by Hardwood Floors magazine.
Update for Tuesday, June 2
2020 Jun 0217m 2s
Michael Martin and Chris Zizza give an update on Coronavirus best practices, separating yourself and your business from the competition, and the importance of confidence when quoting.
Update for Friday, May 29 - Generating Future Business
2020 May 2911m 34s
Michael and Chris discuss the importance of marketing, generating future business, and more.